Refund policy
Thank you for shopping with us. We want you to be satisfied with your purchase.
Returns
We accept returns within 14 days of delivery. To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
Non-Returnable Items
Certain items are not eligible for returns, including:
- Final sale items
- Gift cards
- Personal care items (if opened)
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at:
Email: Veltricc@gmail.com
Return Shipping
Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with proof (photos), and we will resolve the issue.
Contact Us
If you have any questions about returns or refunds, contact us at:
Email: Veltricc@gmail.com